MGAC on the Move: T-Mobile, Richmond Customer Experience Center
The building process is complex and comes with common—and not-so-common—challenges. Learn more about what we do as Project Managers in our monthly video series, MGAC on the Move. Each month a different member of our team will give viewers a behind-the-scenes look at one of their current projects. Now let’s get moving!
This month, Ray Condell takes us on a tour of the recently completed T-Mobile, Richmond Customer Experience Center. The 135,000 SF adaptive reuse project consisted of converting a former Sam’s Club into open office space, training rooms, boardrooms, fitness center, theater room, game room, and cafeteria.
VIDEO TRANSCRIPTION
Hello, my name is Ray Condell, and I’m a vice president here at MGAC. Let’s get moving. T-Mobile’s latest customer care center is a 130,000-square foot critical environment facility that will operate 16 hours a day, 7 days a week. With over 1,000 people working in this building, T-Mobile are providing plenty of amenity facilities and breakout spaces. The building contains game and gaming rooms, a 30-person theater, complete with popcorn maker, a fitness facility, a Cybercafe, and multiple relaxation and quiet spaces for employees to use.
The facility has an amazing outdoor landscape space of 8,500-square feet that contains a firepit, grilling station, and comfortable covered seating. This is an ideal space for games, team-building events, and for simply relaxing in. This building is not only about T-Mobile’s customer care, but also represents the very, very best in employee care. I hoped you enjoyed seeing what’s happening here at T-Mobile in Richmond. Follow us on MGAC to see our next move.
Katie Pastrick
As MGAC's Senior Communications Manager, Katie focuses on the firm's social media and public relations efforts.
View other posts by: Katie Pastrick
