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MGAC on the Move: T-Mobile, Richmond Customer Experience Center


The building process is complex and comes with common—and not-so-common—challenges. Learn more about what we do as Project Managers in our monthly video series, MGAC on the Move. Each month a different member of our team will give viewers a behind-the-scenes look at one of their current projects. Now let’s get moving!

This month, Ray Condell takes us on a tour of the recently completed T-Mobile, Richmond Customer Experience Center. The 135,000 SF adaptive reuse project consisted of converting a former Sam’s Club into open office space, training rooms, boardrooms, fitness center, theater room, game room, and cafeteria.


Hello, my name is Ray Condell, and I’m a vice president here at MGAC. Let’s get moving. T-Mobile’s latest customer care center is a 130,000-square foot critical environment facility that will operate 16 hours a day, 7 days a week. With over 1,000 people working in this building, T-Mobile are providing plenty of amenity facilities and breakout spaces. The building contains game and gaming rooms, a 30-person theater, complete with popcorn maker, a fitness facility, a Cybercafe, and multiple relaxation and quiet spaces for employees to use.

The facility has an amazing outdoor landscape space of 8,500-square feet that contains a firepit, grilling station, and comfortable covered seating. This is an ideal space for games, team-building events, and for simply relaxing in. This building is not only about T-Mobile’s customer care, but also represents the very, very best in employee care. I hoped you enjoyed seeing what’s happening here at T-Mobile in Richmond. Follow us on MGAC to see our next move.

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