T-Mobile Richmond Customer Care Center, Richmond, VA
While partnering with T-Mobile on their transformative headquarters renovation in Bellevue, WA, MGAC was awarded the program management services to support the integration of T-Mobile and Sprint facilities.
The initial task under this program included a rapid deployment to rebrand Sprint facilities including signage and a “Magenta Wash” across 4,000,000 SF, in 88 locations, within 90 days of the approved merger. Following the successful completion of rebranding, T-Mobile engaged MGAC to manage the design and construction of seven call centers and offices nationwide that include two renovation and consolidations of existing facilities, and five new construction projects.
The first call center project, located in Richmond, VA, was a 135,000 SF adaptive reuse project which consisted of converting a former Sam’s Club into T-Mobile’s Richmond Customer Care Center. MGAC managed the interior fit-out that included open office space, training rooms, boardrooms, fitness center, theater room, game room, and cafeteria. In addition to the interior, exterior work included 24 new windows, two new storefront entrances, 3,000 SF employee patio with kitchen, fireplace, seating, and a basketball court. MGAC worked under a tight deadline and was able to deliver the interior demolition through FF&E delivery and installation within 8 months.
MGAC has managed or is currently managing call center projects for T-Mobile in Las Vegas, NV, Kingsburg, CA, Overland Park, KS, and Rochester, NY.