Case Study :

National Intelligence Agency, Washington, DC

What If we could
secure a safer future?


01  Challenge

The events of September 11, 2001, changed the world forever

– and marked the beginning of a new era for this national intelligence agency. And as its mission evolved to address new threats, procedures, and technologies, so did ours. Collectively, our team of real estate, security, and workplace experts has spent the past 12 years helping the agency address the myriad changes resulting from this global shift – working side-by-side to support the development of their workplace assets to meet their modern mission.

02  Metrics

Measured Success

Our first task? Develop a system of metrics and standards to better understand the organization’s existing real estate assets. This process revealed an opportunity for consolidation. One that could help the agency communicate more effectively, operate more efficiently, positively impact their bottom line – and better serve the country.

03  Software

The agency’s $20 million space, real estate, and call center management software didn’t serve their needs. So, we built a new program from scratch. The software not only worked, divisions throughout the organization quickly adopted it.





04  Real Estate



The completion of successful projects created trust, growing our role and relationship with the agency. In response to heightened national security threats, the agency conceptualized an in-house real estate leasing unit in partnership with the General Services Administration — but needed help creating and executing the vision. Over the next several years, our team set the vision, hired staff, budgeted, acquired and managed a multitude of secure leases, tracked metrics, and successfully documented the program as a best practice for other divisions to emulate. Helping the client understand their real estate was a strategic asset helped them streamline their portfolio, saving them — and taxpayers — millions of dollars.

05  Workspaces



Over time, it became clear the agency’s circa 1975 headquarters, home to nearly 6,000 employees, no longer served their modern, post 9/11 mission: one increasingly focused on combating international terrorist threats and cyber crime.

This realization allowed us to provide additional value and support to the client as they planned for a new headquarters that would ensure greater security and help attract, nurture, and retain talent.

06  Security

Safety in Numbers

In addition, the 9/11 Commission mandated that communications improve across all intelligence agencies. This directive created a specific challenge for our client – a shortage of space meeting the appropriate facility security standards to achieve this new level of transparency. We responded to that deficit by developing a domestic and overseas facilities program to deliver secure workspaces that support the sharing of intelligence information – increasing secure workspaces from fewer than 1,000 to over 15,000 worldwide.

07  Culture

Foundation For

The Future

Planning for the design and construction of a new headquarters for any organization is as much about understanding culture, day-to-day operations, and mission as it is budget and future goals.

We've had the unprecedented opportunity to help the agency rethink the way their people communicate, work, and organize themselves to begin plans for a headquarters that’s relevant now and for the next 50 years.

08  Results

What began as a real estate asset evaluation has evolved into an array of projects in which we have the rare opportunity to help a national agency redefine its culture, build new facilities, and fulfill its vital mission —

to keep us all safe and secure.

project services

  • Owner’s Representation
  • Project Management
  • Site Assessment
  • Facilities Planning
  • Budget / Schedule Creation and Management
  • Vendor Sourcing and Coordination
  • Technology Integration
  • Furniture Procurement
  • Relocation Management
  • Real Estate Services
Let Mark and his team help make your mission real.
contact us

Mark Anderson



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